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frequently asked questions

Frequently Asked Questions

Have a question about your move? You’re not the first. Below is a list of common questions we get from out clients. If you don’t see the answer below, reach out and we’ll be happy to answer your question directly.

General Questions

We provide professional moving, packing, unpacking solutions for residential customers.

Yes! We handle local moves within the area and long-distance relocations across the state of Texas.

We use 26-foot box trucks, which can generally accommodate the contents of an 1,800-square-foot home. However, the exact capacity may vary depending on the number and size of your belongings. This estimate serves as a useful guideline to help you plan your move efficiently.

Yes, we are fully licensed and insured. As a professional moving company, we are registered under a U.S. DOT number 4362374, which is publicly accessible. This ensures that we meet all necessary regulations and industry standards to provide you with a safe and reliable moving experience.

We recommend booking at least 2-4 weeks in advance for the best availability, especially during peak moving seasons. There is no deposit required, and we don’t charge a cancellation fee, so we recommend securing your preferred date as soon as possible—even if you think you might need to reschedule. If you’re moving on a weekday or during our slower season, we usually have more flexibility, but it’s still best to reach out early. If you need a last-minute move, don’t hesitate to contact us, and we’ll do our best to fit you in.

Pricing Questions

Our pricing is based on an hourly rate, with the total cost depending on several factors, including:

• Time required for loading, transport, and unloading.

• Distance between locations.

• Size and inventory of items being moved.

• Number of movers needed for efficiency.

• Additional services, such as packing, furniture disassembly/reassembly, or appliance handling.

We provide transparent pricing with no hidden fees. If you’d like a more accurate estimate, we’re happy to discuss the specifics of your move!

Yes, we have a travel fee for moves outside our free mileage radius. This fee covers truck fuel, the time spent driving an empty truck to and from your location, and operational costs. Contact us for a detailed breakdown based on your location.

No, a deposit is not required. Your total balance is due upon job completion.

Payment is due upon completion of your move. Once the movers have finished unloading and the job is complete, they will stop the time clock to determine the final cost. At that point, payment will be processed. For your convenience, we accept all major credit cards.

Tipping is not required but is greatly appreciated, much like in other service industries. Standard tipping ranges from 10-20% of the total move cost. You can add a tip to your final payment, which will be split evenly among the movers, or provide cash directly to individual crew members.

Packing & Supplies

Yes! We offer high-quality packing supplies, including boxes, tape, bubble wrap, and other protective materials to ensure your belongings are safely packed.

If you choose our packing option it is full service, we will provide all necessary materials and handle the packing process for you. The pricing for packing materials is listed on your estimate sheet, and you will only be charged for the materials used during your move. If you have any specific packing needs, let us know, and we’ll be happy to assist!

Absolutely! You are welcome to pack your own items if you choose not to use our packing service. However, please ensure that ALL items our team moves are properly boxed and secured. We cannot load loose items into the truck, so everything must be packed appropriately to ensure a smooth and safe move.

For fragile or delicate items, such as prints or artwork, they must be carefully wrapped and protected to prevent damage. Please note that we are not responsible for any broken items that were not packed by our team. If you need guidance on proper packing techniques or supplies, we are happy to assist!

Yes, we can unpack and arrange your items in your new home or office for added convenience.

Moving Day

Move times vary depending on the size of your move, distance, and the number of movers. We will provide an estimate during your consultation.

Yes, someone needs to be present to sign paperwork and answer any questions throughout the move.

We strive to be punctual, but unforeseen circumstances like traffic or delays from previous moves can occasionally affect arrival times. If our movers are running behind schedule, we will communicate with you as soon as possible to provide an updated ETA. If we arrive 2 hours after our arrival time window we will deduct $50 off your bill.

We take great care in handling your items, but in the rare event of damage, we have policies in place to assist you. Under Texas law, the legally required minimum coverage is $0.60 per pound per item. However, for added protection, we offer additional coverage of up to $2,000 per move.

Our movers are trained to point out any pre-existing damage, and if they notice something during the move, they will inform you right away. If you discover any damage, we recommend reporting it immediately. The best way to do so is by taking clear photos of the damaged item and notifying us as soon as possible. This allows us to assess the situation and determine the best course of action to repair or compensate for the damage. If you have any questions about coverage options, our team is happy to assist you before your move.

Storage & Special Items

Currently, we do not provide storage spaces. However, we can move your belongings to a storage facility of your choice and transport them to your new location when you’re ready.

We can move safes that weigh less than 600 lbs. However, we do not move pianos or antiques.

Yes, our team can disassemble and reassemble basic furniture as part of your move. This includes items like bed frames, tables, and other common household furniture. We can dismount tvs and make sure they are packed properly. However, we do not mount TVs.

Yes, we strongly recommend emptying all fridges, dressers, and filing cabinets before moving to ensure safety and prevent damage.

  • Refrigerators should be completely emptied, cleaned, and defrosted at least 24 hours before the move to avoid leaks or odors.
  • Dressers should be cleared out to prevent drawers from shifting or breaking during transport. If the dresser is lightweight and sturdy, we may allow soft clothing to remain inside—please check with our team.
  • Filing cabinets should also be emptied, especially if they contain heavy paperwork or fragile documents, to reduce weight and make handling easier.

Unfortunately, we cannot transport live plants or pets due to safety and legal restrictions.

Rescheduling & Cancellations

We understand that plans can change, and we strive to be as flexible as possible. There is no cancellation fee, and we do not require a deposit to reserve a move slot with us.

If you need to cancel or reschedule, we kindly ask that you notify us as soon as possible. This allows us to accommodate other customers and find a new time that works best for you. We will do our best to reschedule your move based on availability and make the process as smooth as possible.

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Moving Checklist

Take advantage of our free movers checklist to make sure you don’t forget anything along your way.